Terms and Conditions

Redefinio is a website that allows you easily to create and download your resumes pursuant to the terms set forth herein.

Please read these Terms of Use („Terms”, „Terms and Conditions”) before using Redefinio (the „Website”, the „Software”, the „Service”).

Your access to use of the Service is conditioned on your acceptance of and compliance with these Terms of Use. The Terms apply to all visitors, users and others who access or use Redefinio.

By accessing or using Redefinio, you agree to be bound by these Terms of Use. If you disagree with any part of the Terms, we kindly ask you to stop using Redefinio.

(Disclaimer: Redefinio is a product of IĮ "Sūrus darbas, saldus miegas", a corporation organized and existing under the laws of Lithuania with a business address at Vytenio g. 50-431, Vilnius, Lithuania. When there is a reference to „Redefinio”, „us” or „we” this takes into account the following: redefin.io, the Website or any other service/product/software directly related to Redefinio and owned and developed by IĮ "Sūrus darbas, saldus miegas".)

You represent and warrant that you are at least 14 years old or visiting the Website under the supervision of a parent or guardian.

1. Use of the Website

1.1. Redefinio enables you to create and modify all your resumes free of charge at any time as well as you can download your resumes that is created in default black & white template and contain a watermark for unlimited number of times. If you wish to download your resume that is created in one of premium template, you shall upgrade your account to Premium membership. Premium membership includes the following benefits: (i) all premium templates, (ii) color themes, (iii) unlimited resumes, (iv) unlimited downloads of your resumes with premium templates, (v) no watermark.

1.2. You create a personal user account on the Website for unlimited period of time unless you deactivate your account. If you wish to deactivate your account, you should contact us at hello@redefin.io.

1.3. We charge you a one-time fee only for the Premium membership that enables you to download resumes as long as the period of respective Premium membership expires. After the expiration, the access to download resumes is restricted – you will be able only to view and modify your resumes unless you upgrade your account to Premium membership.

1.4. Premium membership account activates from the date of receipt of your payment. Since then you can download your resumes with premium templates for the period of time specified at the respective type of Premium membership. The Website allows you to download the documents in the PDF format.

1.5. You must use the resources of Redefinio only for your own use. You must not use the resources and functions of the Redefinio for commercial purposes or purposes that would violate the interests of the Redefinio including but not limiting sell/trade the layout or documents that has been generated by Redefinio to any third party.

1.6. You must not use Redefinio in any way that causes, or may cause, damage to Redefinio or impairment of the availability or accessibility of Redefinio, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

1.7. You must not use Redefinio in a way that does not respect the copyright and proprietary rights of Redefinio.

2. Payment of fees

2.1. The amount of the fees are gross and is published on the Website. We do not charge any additional fees for transactions than published on the Website.

2.2. We accept bank transfer through external online payment system for online credit and debit card transactions named “Braintree”, supported by PayPal (Europe) S.a.r.l. et Cie, S.C.A. that is  is duly licenced as a Luxembourg credit institution in the sense of Article 2 of the law of 5 April 1993 on the financial sector as amended and is under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier, with registered office in L-1150 Luxembourg.

2.3. The activation of the account to Premium membership starts after occurrence of set forth events: (i) completion of the ordering process on the Website, and (ii) the receipt of information about successful completion of the payment sent by the Braintree. Now, therefore, you obtain access to premium benefits for the period of time specified in your Premium membership. The term is not automatically extended after the expiration of respective Premium membership.

2.4. We reserve the right to change the price of the Services when introducing new promotions or when changes are being made regarding taxes, VAT regulations or external factors such as inflation/deflation or payment methods.

3. Feedback

3.1. You are entitled to may submit feedback and/or complaint to us in connection with the use of the Services. The feedback and/or complaint shall be submitted in an electronic form and sent to the email at hello@redefin.io or via Messenger via the Website.

3.2. The complaint should include your first name and last name, the email address indicated during the registration and a description of the problem.

3.3. If the data or information included in the complaint needs to be supplemented, after the receipt of the complaint and before considering it, we may ask the complaint to supplement it to a relevant extent.

3.4. The date of submission of a complaint shall be the date of the receipt of the complaint in the proper form, including all required elements and not requiring supplements, by us. We may immediately, but not later than within 14 (fourteen) working days consider the complaint.

3.5. A response to a complaint, after the complaint is considered by us, shall be sent to the email address indicated by you during the registration process.

4. Intellectual property

4.1. By accepting these Terms of Use and Privacy Policy, you acknowledge and agree that all content presented to you on the Website is protected by copyrights, trademarks, service marks and/or other proprietary rights and laws, and is the sole property of Redefinio.

4.2. You are only permitted to use the content of the Website as expressly authorized by us. You are solely responsible for obtaining permission before reusing any copyrighted material that is available on the Website. Any unauthorized use of the materials appearing on the Website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

5. Acceptance of Terms

5.1. When you create an account on the Website, you are fully responsible for maintaining its security and any activities that occur under your account including but not limited to publishing any of your private information. Please, use a "strong" password (or authenticate via a reliable third-party) in order to ensure your private information. We cannot and will not be liable for any loss or damage arising from your failure to comply with this requirement.

5.2. We do not make any warranty about the reliability of the Services and do not guarantee the security of user data despite best efforts. You agree to not hold us responsible nor to seek indemnification for any direct, indirect, special, consequential or exemplary damages, including but not limited to damages that may arise as a result of the loss of use, data, or profits or other intangible losses connected to the performance of the Services, or failure in such performance. However, we will do our best to make sure all the information is saved in your account for a flawless experience. Data loss is very unlikely.

5.3. In the unfortunate event of the Software or database crashing or having technical problems during your purchase which will result that your Premium membership account has not been activated, please email us at hello@redefin.io, and the problem will be investigated. This may result in different refund policy in the case we find the problem was caused by our part.

6. Refunds

No refunds will be provided since most of the premium benefits related to Redefinio can be tested for free. If by any chance you will encounter various problems, and you're not happy with the final result, do not hesitate to contact us at hello@redefin.io, and our team will get back to you on what could be done in your case.

7. Termination of the agreement

We may terminate or suspend access to the Website immediately, without prior notice or liability if you breach the Terms of Use, or there are signs of suspicious, unusual or harmful activities, therefore creating a potential danger for us or for any other reason, we consider justified. However, we highly trust and respect our users and we do not believe it will be the case to terminate someone’s account.

8. Privacy Policy

Please review our Privacy Policy for more information on how we collect and use data relating to the use and performance of our Services.

9. Governing Law

These Terms shall be governed and construed with the laws of Lithuania. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

10. Changes

Occasionally we might change the Terms of Use. When such changes are made, we will make sure to provide you with prominent notice as appropriate under the circumstances, e.g., by displaying a prominent notice on the Website or by sending you an email. Please, therefore, make sure you read any such notice carefully.

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